
Services
Yantai Xuri Precision Machinery Co., Ltd. since its establishment, always adhere to the customer-centric, committed to providing customers with a full range of high-quality service support. We know that quality service is the foundation of the enterprise, but also the key to win the trust and support of customers. Therefore, we constantly improve the service system, improve the quality of service, and strive to provide customers with the most satisfactory service experience.
E-mail: june@xrvise.com
Pre-sale service
(1)Product consultation: We have a professional sales team to provide customers with comprehensive product consultation services. No matter if you have any questions about the technical parameters, performance characteristics, or application areas of quick action modular vise, we will patiently answer your questions to ensure that you purchase the most suitable product for your needs.
(2)Scheme design: We provide personalized scheme design services, according to the actual needs of customers, tailor the most reasonable equipment configuration scheme. We have rich industry experience and technical strength to ensure the feasibility and efficiency of the solution.
(3)Field visit: If necessary, we can arrange for customers to visit the company or production site, so that customers can more intuitively understand our products and production capacity.
In-sale service
(1)Contract signing: We follow the principles of fairness, justice and transparency, and sign detailed purchase and sales contracts with customers to clarify the rights and obligations of both parties to ensure the smooth progress of transactions.
(2)Delivery guarantee: We strictly follow the contract delivery date for production and delivery, to ensure that customers can receive the required equipment on time. In case of special circumstances, we will communicate with customers in a timely manner and do our best to meet customer needs.
(3)Transportation arrangements: We have established long-term cooperation with a number of logistics companies to provide customers with safe and fast transportation services. We will choose the most appropriate mode of transportation and route according to the actual needs of customers and product characteristics to ensure that the equipment is not damaged during transportation.
After-sales service
(1)Installation and commissioning: We provide professional installation and commissioning services to ensure that the equipment can operate normally at the customer site. Our technicians will guide customers on site to install and debug the equipment, and test and verify the performance of the equipment.
(2)Technical training: We provide customers with comprehensive technical training services to ensure that customers can master the use of equipment and maintenance skills. We will develop targeted training plans according to the actual needs of customers, and arrange experienced technicians to conduct on-site teaching.
(3)Maintenance: We provide equipment maintenance services to ensure that the equipment can maintain good performance and stability during long-term use. We have a professional maintenance team and perfect parts library, can respond to customer maintenance needs in a timely manner, and provide customers with high quality maintenance services.
(4)Remote support: We also provide remote technical support services to provide customers with technical support and troubleshooting services through remote means such as telephone or Internet. Wherever our customers are located, we are able to respond to their needs in a timely manner and provide them with effective solutions.